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Contact Support (from the Lead Inbox App)

Three ways to reach us from inside the Lead Inbox app on your phone or desktop:

  1. 🎫 Submit a support ticket — fastest for issues with your account, leads, or the AI
  2. 📧 Email us directly at support@leadhubai.io
  3. 📖 Help center — answers to common questions at help.leadhubai.io

The ticket form is the recommended path for anything that needs us to look into your account. A real person on the support team responds within 2 business hours during weekdays.

How to submit a support ticket​

  1. Open the Lead Inbox app at app.leadhubai.io
  2. Tap the Help tab in the bottom navigation
  3. Tap 🎫 Submit a support ticket
  4. Fill out the form:
FieldWhat to pick
CategoryWhichever fits best — AI not responding, Lead missing or wrong, Billing or plan, Feature question / how-to, Something broken (bug), or Other. If you're not sure, pick Other — we'll route it correctly on our end.
PriorityLow — non-urgent question. Normal — default; standard issue. High — your account is broken or leads aren't coming in. We respond to High first.
SubjectOne short sentence. Like a text-message subject. Example: "AI not replying to SMS leads since yesterday."
MessageDetails. The more specific the better — when did it start, what device/browser, screenshot if you have one, anything you already tried.
  1. Tap Submit

You'll see a confirmation card. The ticket is filed and our team gets notified by email immediately.

What happens after you submit​

  1. Our team gets an alert — a member of support sees your ticket within minutes during business hours
  2. We work on it — we may look at your account, reproduce the issue, or chat internally about the best fix
  3. We email you back — the response comes from a noreply@leadhubai.io address, but you can reply to that email and your reply lands back with our support team. You don't have to remember any address — Reply works like normal.
  4. Resolution — most tickets close within the same business day. Complex issues (Meta integration problems, billing disputes, etc.) can take 1-2 days.

If you need to follow up before we've responded, just email support@leadhubai.io with your ticket subject in the email — we'll match it up.

Response time expectations​

PriorityTypical first response
🔴 HighWithin 1 business hour
🟡 NormalWithin 2 business hours
⚪ LowWithin the same business day

Business hours are Mon-Fri, 9 AM – 6 PM ET. Tickets submitted after hours or on weekends queue up for the next business morning. Critical outages (like the entire AI being down) are monitored 24/7 separately by our alerting system, not by tickets.

What we'll need from you​

We respond fastest when the ticket includes:

  • A specific example. "The AI replied wrong to lead Sarah Smith" is much more actionable than "The AI isn't working."
  • When it started. "Started yesterday around 3 PM" helps us look in the right logs.
  • What channel. SMS / Facebook DM / Instagram DM / WhatsApp — different paths through our system, different things to check.
  • Screenshot if visible. Especially for "this looks wrong" issues.
  • What you already tried. "I refreshed the page, logged out and back in" helps us skip the obvious suggestions.

What we can't help with via ticket​

  • Meta account suspensions. If Facebook or Instagram suspended your business Page or Ad account, that's between you and Meta — we don't have access. We can help reconnect your Page once Meta restores it.
  • Phone carrier issues. If a specific carrier (T-Mobile, Verizon) is blocking your SMS, that's a carrier-level filter we can't override. We can help investigate, but the fix is on the carrier's side.
  • Customer business decisions. "My lead didn't book — why?" — the AI did what it was supposed to. If the prospect chose not to book, that's a sales question, not a platform issue.

When the in-app form isn't an option​

If you can't sign in to the app at all, email support@leadhubai.io directly with:

  • Your account email
  • Your business name
  • A description of what's blocking you

We'll create a ticket on your behalf and reach out within the same response-time windows above.