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Contact Support (from the Customer Dashboard)

The Customer Dashboard at dashboard.leadhubai.io has three ways to reach us, each suited to a different kind of question:

  1. 💬 Support Assistance chat — AI-powered chatbot that can answer most "how do I" questions instantly. (Try this first.)
  2. 🎫 Support ticket — created from the chatbot when the AI can't help, or you can email us directly
  3. 📧 Email us at support@leadhubai.io

When to use each​

Question typeBest path
"How do I set up X?", "Where do I find Y?", "What does this feature do?"💬 Chat — bot answers from the full help center documentation
"Why isn't this working on my account?", "My leads stopped coming in"🎫 Ticket — needs a person to look at your account
"I want to cancel", "Refund request", "Plan change question"🎫 Ticket — billing decisions need a human
Bug reports with reproducible steps🎫 Ticket
Feature requests📧 Email support@leadhubai.io with the suggestion

💬 Support Assistance Chat (the recommended first stop)​

The chatbot lives at the top of the Help page in your dashboard. It uses an AI that has the entire help.leadhubai.io documentation in its memory — so it can answer questions about features, settings, scheduling, billing tiers, and more in plain English.

How to use it​

  1. Sign in to dashboard.leadhubai.io
  2. Click Help in the sidebar (bottom)
  3. Tap 💬 Support Assistance at the top — the chat panel expands
  4. Type your question naturally:
    • "How do I post a Reel?"
    • "Can I schedule the same post for multiple days?"
    • "Where do I configure comment auto-replies?"
    • "What plan includes the dashboard?"
  5. The bot replies within a few seconds with a structured answer — bullet points, links to detailed docs, etc.

When the bot can't help​

If your question is about your specific account (a missing lead, a billing issue, something that needs a human to look into), the bot will respond with:

"Would you like me to create a support ticket for you?"

You'll see two buttons:

  • 🎫 Yes, create a ticket — files a ticket on your behalf, sending it to our support team. The chat conversation history is attached so you don't have to re-explain.
  • Keep chatting — dismisses the offer and lets you ask another question.

It's a heads-up, not a block. You stay in control of when a real ticket gets filed.

What the bot can answer well​

The bot has been trained on our complete documentation. It's good at:

  • ✅ Step-by-step feature usage ("How do I connect Instagram?")
  • ✅ Plan differences and what's included on each tier
  • ✅ Scheduling, content planner, Reels routing, Comment Intelligence
  • ✅ AI settings, business hours, follow-up timings
  • ✅ Channel troubleshooting (basic — for deeper issues it escalates)
  • ✅ Billing process questions ("How do I change my plan?")

What the bot can't do​

  • ❌ Look up your account-specific data (your leads, your messages, your billing history)
  • ❌ Make changes to your account (cancel, upgrade, refund — those need a human)
  • ❌ Diagnose intermittent bugs that need server logs
  • ❌ Resolve Meta integration issues that need OAuth re-authorization

For any of the above, the bot will offer the ticket button.

🎫 Submitting a Support Ticket​

Two ways to file a ticket from the dashboard:

Path A — Via the chatbot (recommended)​

The flow above. The bot offers a ticket button when it determines your question can't be answered from the docs alone. Click 🎫 Yes, create a ticket and the entire chat conversation is attached to the ticket as context, so the support team can see what you already tried.

Path B — Email directly​

Email support@leadhubai.io with:

  • Your account email (so we can find your account)
  • Your business name
  • A description of the issue
  • Screenshots if visible

We'll create a ticket on your behalf and respond within the same response-time windows below.

What happens after your ticket is filed​

  1. Our team gets an alert — a member of support sees your ticket within minutes during business hours
  2. We work on it — we may look at your account, reproduce the issue, or chat internally about the best fix
  3. We email you back — replies come from noreply@leadhubai.io, but you can reply to that email and your reply routes back to support. No special address to remember — just hit Reply.
  4. Resolution — most tickets close the same business day; complex issues (Meta integration, billing disputes) take 1-2 days.

Response time expectations​

PriorityTypical first response
🔴 HighWithin 1 business hour
🟡 NormalWithin 2 business hours
⚪ LowWithin the same business day

Business hours are Mon-Fri, 9 AM – 6 PM ET. Tickets submitted after hours or on weekends queue up for the next business morning.

Tips for fast resolutions​

  • Try the chatbot first. It answers most questions instantly. Tickets are for things the docs can't solve.
  • Include specifics. "My SMS leads stopped at 3 PM yesterday" is far more actionable than "SMS isn't working."
  • One ticket per issue. Multiple separate problems → multiple separate tickets. Easier to track and resolve.
  • Mark High priority sparingly. If everything is High, we lose the ability to prioritize the actually-critical things. Save it for "my whole account isn't working."